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Air Liquide Homecare provides the home oxygen service to patients across 4 regions on behalf of the NHS

Air Liquide Homecare provides the home oxygen service to patients on behalf of the NHS under the guidance of a National Framework.  As part of this we are committed to providing a quality service to healthcare professionals and their patients and to:

  • Process your HOOF within the required timeframes and to provide confirmation to you that we have/will process
  • Contact new patients to arrange the initial installation, part of which will include a desk based assessment
  • Provide full training to the patient and/or carer at installation and as required
  • Provide training and support documentation to patients
  • Complete a follow up desk based assessment with all new patients within 2 weeks of their first installation
  • Complete a risk assessment of the patient's property at installation and then every 6 months
  • Service equipment 3 months after the initial installation and then every 6 months
  • Escalate any concerns identified with the managing healthcare professional
  • Provide a support line for healthcare professionals between the hours of 8.30am and 5pm Monday to Friday
  • Provide a 24 hour support line for patients
  • Support healthcare professionals in the appropriate equipment selection for their patients
  • Provide a full reporting suite to enable healthcare professionals to access their patient data

Contact us:
Telephone: 0808 202 2099
Email: alhomecare.hcpsupport@nhs.net
Webportal: www.airliquidehomehealth.co.uk/hcp/portal