Patients who use a concentrator will receive a refund for the electricity their concentrator uses. Air Liquide will pay this on behalf of the NHS. You will receive your payments every three months (every quarter), following your first concentrator service.
Calculating your electricity payment
Your concentrator has a meter that counts the number of hours it has been running. The meter is located on the front of the concentrator.
Your technician will read the meter on your concentrator every six months as part of the service visit. In between these visits we will estimate how much electricity you have used based on previous readings. You can also contact the Electricity Rebate Team with meter readings in between those taken by the technician as this will help improve the accuracy of your payments.
To calculate your refund we use the following calculation:
Number of hours your concentrator has been used
The amount of power your concentrator uses
Receiving your payments
You will receive your payments every three months (every quarter), following your first concentrator service. Payments will automatically be sent by cheque in the patient’s name.
We would prefer to make payments directly into your bank account as this is more secure and ensures quicker payment. To set this up please contact the Electricity Rebate Team on 0800 7819939 who will send you a form to complete. If you wish to change who receives the payment, a request should be made in writing to Air Liquide, authorised by the patient or next of kin.
There is a minimum payment amount of £10. If your payment is below this amount in a quarter it will be carried forward to the next quarter for future payment.
Contact Electricity Rebates Team
If you have any further questions regarding your electricity payments then please call the Electricity Rebate Team on 0800 7819939
(Mon-Fri, 9:00am – 5:00pm).