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Reordering
your
oxygen




To order replacements cylinders or liquid oxygen base units you will need to call the Patient Support Team

To order replacements cylinders or liquid oxygen base units you will need to call the Patient Support Team between 8.30am and 5:00pm Monday to Friday at least one working day before you require the delivery, remembering that deliveries can only be made Monday – Friday:

Order placed between 8.30am and 5.00pm on:

Delivery made on:

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday

Monday

 
Air Liquide is not able to accept orders over the weekend, or make deliveries on the same working day.  If you call after 5.00pm or over weekends to order refills you will be asked to call back the following working day. Therefore it is important that you plan ahead for weekends and Bank Holidays. 
Your technician will only replace cylinders that are empty. Please ensure that all your full cylinders are stored separately from your empty ones to avoid confusion.
Additional cylinders cannot be left. If you feel you need additional cylinders you should contact your healthcare professional to discuss this with them.

Patient Support Team contact details

 

London:

0808 143 9991

North West:

0808 143 9992

East Midlands:

0808 143 9993

South West:

0808 143 9999

Mobile (All regions): 0330 123 5469

Orders accepted between 8.30am and 5:00pm Monday to Friday